Jam says:

you love yourself too much that you forgot abt the others
you've best of both worlds
everything comes to your hands too easily
u never really appreciate what u have before
you've the best of both worlds. you parents dote on you a lot. count urself lucky. u often get what u want.
your friends ard you stand by u. u have many suitors who are nice to u
u have never lost anyone before
because everyone is behind u, picking up whatever u lost and return to u
think this through, do u have anyone really impt to u? besides ur parents who are blood related to u.
do u have someone u love them before u
u might be shocked that u have none
u've a good life. im a bystander. u've an attachment. most of the guests love u
and when u receive more loves, u start to forget whats ard u

Down with 2 and now I’m left with 22 more weeks. In just 2 weeks, I have got so much to share but I have got no time and no one to do so. Hotel industry is indeed interesting yet challenging.
I like it when guest appreciated my effort. Some even remember my name and this motivates me to work
harder to create an unforgettable experience w them.
Times where it is not my fault, I still have to turn around and be rly nice to the guest who just throw temper at me. My anger tolerance will definitely level up after this 24 weeks.
Good or bad, either way I have gain a vast experience. i have pick up some professional etiquette and also, I will never be a rude guest in the near future. Each incident or mistake is not going to bring me down, I’ll learn from it and avoid it in future.
Okay done w my weekly speech. I’ve been working 5 days straight, my feet are numb and my head is heavy. I need to sleep now although it’s only 7pm. Training tmrw! See you girls.

Love my life.

Good night!

It’s been a wk working in Ritz.

Everything’s fine cept e working hours. I’m getting used to it just that I’m missing hell lots of trngs.

Idk when will I actually have the time to attend trng. When its morning shifts, I have to give trng a miss. When its night shifts, I am too tired to go trng the next day. Damn. i fear tt im unable to keep up w you girls.

So what I do during work is actually escorting the vip from their limo to their room, do an in-room check in for them, room orientation and assist them further shld there be any. Introducing places of attraction, making reservation, showing the guest around and the list goes on. Basically, guest will just come out w all sort of qns and expect us to answer and that’s the stress part.

The tedious area I find is to actually introduce eating places to these guests. ppl like me don’t usually dine in different cuisine. So there’s a lot of homework for me to work on. PPL, do introduce me any restaurant, places of attraction if any.

Ritz welcomes me to the real world. I get to see and interact w ppl from all walks of life. Some of the guest were rly nice, I love talking to them. While some, errrrrr just ignore your presence. Esp. Asian girls who think they’re pretty. Kns. I think chio chen prettier. Alright, I shall be positive. I will just take it as the guest had a long day and is tired.

Oh yea, I saw a few celebrity too. Idk why but my heart thump a beat faster when seeing them. There was this time when I’m actually assisting this guest w/o realising he’s some famous sports person.  It’s confidential anw.

I wish I could share more if time permits. For now, I have to get ready for work.

Till then.

Went trng w barely a hr of sleep only to see the poor attendance again.
S sudden breakdown makes me cry my heart out. I feel for S, I understand her position. I seldom wept over matter like this, it’s like you have hit the threshold and tears flow down uncontrollably. i cant keep my qoo anymore.

w all the attachment, Weekend trngs are e only time the girls can get tgt and rly train as a full force. But look what now.. Its my last trng tmrw before my attachment starts nxt wk. And i feel no one is w me.

Ty for those who came. You girls have to hold on and overcome this.
xueren,julia. Ty for coming for me knowing tt i will be left alone again. I appreciate it. nevetheless, i will still continue w what im left with.

The interns: Train when you can. Make every trng effective and productive.
The casualties: Take this time to recuperate and come back stronger than before.
Those who have lost motivation: Just reflect how far you have came, the anger in us and the promises made.
If there’s rly nth that will hold you back, I’ve got nothing much to say. You may take your sweet leave.  

We have a lot to retain. Yes. My whole mind is about winning. I seriously hate losing.
It’s not as tho’ we cannot do it. We have did it so many times before and now we’re letting go at our final leap. This yr will decide if we deserve to clinch the 3^rd yr consecutive champ. It’s not easy to attain this title. We were once a threat to many other team out there. Look what are we now? lol.

Be it db or personal life, alot of downs this wk. And it upsets me. I look forward and hope tt nxt week will mark a good one. My new commitment, priority, responsibility.  

 See you Ritz. 

Funny how it seems, I am going to miss LSR after my attachment start next week.

Every morn my alarm rings at 630am, I drag my feet out of my cosy bed and refresh myself w cold shower. Then I will meet gay and take 171 tgt. we always have hard time predicting the time it will arrive.
(resulting me to 200 push-ups for late punishment. Tmd. I feel so yuan wang lor. Nb srlsy)

Okay nvm, times when we are early, we will head to the bread shop and have my fav. tuna and egg mayo triangle sandwich. rock!!

Then it comes to training time.
The girls are e reason for my mood. We nv fail to whine about the trng prog. and find every slightest opportunity to cao keng. i CK pro.

I also look forward to seeing greg and keng bird.  tho’ they nv fails to kb me and giving stupid faces when our boat passes by theirs’.

there’s one time when we were having mixed team pacing set with NYP. The stupid smirk that greg gave to me was kiam pa ttm.
(Luckily I took my sweet revenge by returning him a smirk after we crossed the finishing line.)
 No feud btw us, just friendly game yo.  

Now that I’m left w my last 2 trngs at LSR, I feel a surge of nostalgia. I miss training days, I miss the team.
A lot have come, a lot have left. We may not be at our peak, but I believe one day, we will. That will only be applicable if every one of us stay close and strong tgt and work towards our final leap.

PS:
FF, you know what I meant. This post shall mark the bet we made.  
We may share a lot in common. Apparently, not in this case.
Nevertheless, I still look forward the day to prove you wrong and also, you impressing me.
pokopoko still (:

I would like to share w u guys my horrible prawn mee encounter tt I experienced earlier on.

So just now, I have the sudden crave for prawn mee.
I decided to go try out the stall which sells “BIG PRAWN MEE” as stated.  
(Big prawn mee, sounds nice uh? My desired service increases w respect to the service promise)

So, when I took my order, the big prawn mee aunty is still nonchantly gossiping with her 3 gu 6 po.
She only came to realisation after the next stall vendor reminded her that there's customer waiting.
( ty mifen auntie. you v kind. nxt time i buy mifen from u)

So yes, this prawnie has forgotten my order and I have to repeat my BIG PRAWN MEE order once again.
(At this stage, this prawnie have already stepped into my zone of tolerance as a customer. The first impression tt prawnie have given was horrible)  

While waiting for my BIG PRAWN MEE, I scanned the surroundings.
The food preparation area is unhygienic, totally unappetizing and I noticed the C license plate for cleanliness. tsk tsk. 
But nvm, I still want to enjoy my BIG PRAWN MEE. Since it’s big and delicious, I shall suck it.

(But don’t they know the importance of servicescape? Servicescape sets the first impression and also, it tells customer who and what they are. So is this prawnie telling me that her stall is germ-infested?)

I told the prawnie that I wanted to packet in a plastic container and she told me that they don’t have it.
This has resulted to me spilling 50% of my soup when transferring the stupid packet of BIG PRAWN MEE into my cute Paddington bowl.

(Prawnie is totally lack of Gap 1 of the Service Quality model – the knowledge gap. She has inadequate knowledge and understanding of the customer minimal expectation. Prawnie has failed to anticipate the customer needs.)

Hungry man = Angry man. rawr

I look into my cute Paddington bowl and search for my BIG PRAWN. Only to find 1 damn stupid little prawn concealed in my mee.
WHERE IS THE BIG PRAWN MEE AS PROMISED? PRAWNIE IS LIAR
(Prawnie’s is definitely overpromising and under delivering.)

Now that I fall into the ‘victim’ category of the different types of ‘complainers’, I need service recovery.
if not, hiak hiak. word of mouth is a very powerful tool to transmit messages across my di pan @  BANGKIT ROAD.

okay. I’m quite done with revising for my Service Quality and Professional Etiquette UT.
Totally putting what I’ve learnt in class into application.

Thank you prawnie for giving me this chance.

Hello!!! why depend on others to attain something we desire, instead of fighting it yourself?

Not to say that I am totally self reliance, but most of time or not, I get things done unaccompanied. Prolly I’m brought up this way, thus living in my own world. Solitary moment is the best time where I can refresh my mind and reflect about life!

Anw,
this wk was a bit off, mentally up yet physically down. Rarely am I unfit for trng but casualties strike me at this crucial period.
I feel apologetic that I am unable to run and complete the static trng tgt. Rest assure I will rest my soul and not be stubborn J part 2.

PS: We don’t live to make others happy and in turn, deprived of joy ourselves. Selfish or not you call it.

jeannie chia bb:
hello chia bb! ty for the sms sent. im sure the girls will understand ur position as a yr 3!  XO's will stay tgt and step up for trng! get everything completed and i look forward to see you back at trng!

Today Raymond posted me a thought provoking question,

Raymond:  “what actually make you stay on in the team?”

It took me awhile to actually answer him.

Me: I do not want to do things half-hearted, once I’m in for something, I will put my 100% to it and achieve my ultimate goal.

Raymond: haven’t you girls achieved your goal?

Me: Nope, we have not. In fact, we are drifting away from our goal.

How bout you girls? What actually make you stay on in this team? I would like to know…

Anyhow, despite the strenuous sets we had, I paddled w smile today.
The n-team girls’ presence definitely brightens up my mood and got me psyched up!
Thank you lovelies.
Anw, it’s really heart-warming to see you girls blessed by your loved ones!
Enjoy lovey dovey time women!
and i will too :) 
kthxbai

Why am I fighting for something not worth fighting for?
Every time when Choi hit the agitation button, I will give him miserable time.
And it’s always me against myself.
After all the drama I’ve created, his persistence in F5-ing me, knocking sense into my head,
I feel ashame and foolish for giving him hell for the slightest thing he said/done.  

Tyvm for holding on to this rship firmly and not giving up on me, on us.

Ps: girls, this post is strictly not dedicated to you all. hehe.